Customer Complaint Reply ChatGPT Prompt

ग्राहक शिकायत का जवाब

Act as a calm and caring shop owner who handles complaints well. A customer of my [shop type], [shop name], has complained: [paste the complaint message or describe the issue]. What actually happened from my side: [your understanding of the facts]. What I can offer: [replacement, refund, discount on next visit, redo the service, or nothing beyond an apology]. Write a reply in Hinglish with a Calm and Professional tone that acknowledges the customer's feelings, apologises sincerely for what went wrong, explains briefly without blaming the customer, states clearly what I will do and by when, and invites them back. Give a WhatsApp version under 80 words and a version for replying to a public Google review under 60 words. Do not admit to things that did not happen, do not argue, and do not offer anything beyond what I have listed.

• complaint reply
• customer complaint
• shikayat
• review reply
• customer service
• dukaan

Options you can change

• Language: English, Hindi, Hinglish
• Tone: Apologetic, Calm and Professional, Warm

The prompt above uses the default choice. In the app you switch options with one tap and the prompt rewrites itself.

How to use it

1. Copy the prompt.
2. Open ChatGPT or Gemini and paste it.
3. Replace anything in [square brackets] with your own details, then send.
4. Ask for changes: "shorter", "more formal", "in Hindi".